Shipping policy

SHIPPING POLICY

This Shipping Policy explains how orders placed through Techbybilly are processed, shipped, and delivered.

Order Processing

Orders are processed after successful payment and order verification. Processing times may vary depending on the product, fulfillment location, supplier availability, weekends, public holidays, and other operational factors.

Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible. Please review your order and delivery information carefully before completing checkout.

Shipping Destinations

Techbybilly ships to destinations made available during checkout. Available shipping methods, charges, and estimated delivery information may vary according to the customer's location, product, fulfillment location, and carrier.

If a destination or shipping method is unavailable at checkout, we may not currently be able to ship the selected product to that location.

Shipping Charges

Applicable shipping charges are displayed or calculated during checkout before an order is completed. Shipping costs may vary according to destination, product, package size or weight, fulfillment location, and available shipping method.

Where Techbybilly offers free shipping, the offer may be subject to qualifying products, destinations, promotional conditions, or minimum purchase requirements.

Estimated Delivery Times

Delivery dates and transit times displayed during checkout or provided after purchase are estimates unless expressly stated otherwise.

Delivery may be affected by carrier operations, customs processing, weather conditions, holidays, peak shipping periods, supply-chain disruptions, remote delivery locations, or other circumstances outside Techbybilly's reasonable control.

We therefore recommend allowing additional time for international deliveries and during periods of unusually high carrier demand.

Third-Party Fulfillment

Techbybilly may work with third-party suppliers, warehouses, carriers, and fulfillment partners to process and deliver orders. As a result, products within the same order may originate from different fulfillment locations.

Multiple Packages

An order containing more than one product may be delivered in separate packages and at different times. Receiving one package does not necessarily mean that the remainder of the order is missing.

Where available, separate tracking information may be provided for individual shipments.

Order Tracking

Tracking information will be provided when available after an order has been shipped. Customers may use the tracking information provided in their shipping notification or customer account to follow the progress of an eligible shipment.

Tracking information may take some time to become active after a shipping label is created.

Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact Techbybilly promptly if you discover an error in your shipping information. We will make reasonable efforts to assist if the order has not yet entered fulfillment, but we cannot guarantee that an address can be changed once processing or shipment has begun.

Additional shipping or redelivery costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

International Orders, Customs and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other governmental fees imposed by the destination country.

Unless expressly stated otherwise during checkout, such charges are not included in the product price or shipping charge and may be the responsibility of the recipient. Customs requirements and charges vary by jurisdiction, and customers should consult their local customs authority where necessary.

Customs processing may also cause delivery delays that are outside Techbybilly's reasonable control.

Delayed Shipments

If your shipment appears significantly delayed beyond the estimated delivery period, please contact Techbybilly so that we can review the available tracking and fulfillment information.

Carrier delays do not automatically mean that a shipment has been lost.

Lost, Damaged or Incorrect Shipments

If tracking indicates a delivery problem, or if an order arrives damaged or contains an incorrect item, please contact Techbybilly as soon as reasonably possible with your order information.

For damaged items, photographs of the item, packaging, and shipping label may be requested so that we can investigate the matter with the supplier, fulfillment provider, or carrier.

Verified damaged, defective, incorrect, or lost orders will be handled in accordance with our Return and Refund Policy and applicable consumer-protection requirements.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, household members, building reception or management, and any location where the carrier may reasonably have left the package.

If the package still cannot be located, contact Techbybilly so that we can review the available delivery information and determine the appropriate next steps.

Returns

Do not return products to the address appearing on the shipping package unless Techbybilly specifically instructs you to do so. Return destinations may differ from the original shipping location.

Please review our Return and Refund Policy and obtain the applicable return instructions before sending an item back.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact Techbybilly using the contact information provided on our website.